Info & Policies

Titan WebStores, LLC has been serving Beer (and Coffee) Drinking Sports Fans since 2009.  We are proud to offer Officially Licensed CLC (College Licensing Company), MLB, NBA, NFL & NHL Merchandise.  Our offerings are manufactured and licensed by the most respected companies in the industry.  We are a service oriented business and always work to meet or exceed our customers expectations.  Because we deal with glassware and other fragile items, special consideration is given to our shipment packaging.  Most items are double boxed and include sufficient void fill and partitions when required.  We strive to provide the best customer experience possible.  If you ever have questions about our product or the status of an order, please email us at:  Info@TitanWebStores.com

Below are a few notes about our general business practices.

INVENTORY:
Titan WebStores LLC sells through several sales platforms including online and brick and mortar venues. Our inventory is synchronized multiple times each day.  Although our inventory is normally quite accurate, there may be instances of an item selling out through another platform before scheduled updates. If this is the case for an item in your order, we will notify you of the inventory issue via email as soon as possible (usually within 1 business day). We will also cancel your order and initiate a full refund as applicable. Refunds for any amount paid are normally refunded within a few business days.

SHIPPING AND HANDLING:
HANDLING: Most of our orders are processed and shipped within 24 hours of receipt (business days). In limited cases, it may take slightly longer to ship an order. Orders are processed and shipped from West Palm Beach, Florida. Delivery times vary by distance, but orders are USUALLY delivered within 7 Business Days.

STANDARD SHIPPING: Orders are processed in the order in which they are received. Packages are shipped via USPS Mail or Federal Express. Both the USPS and FedEx provide Saturday delivery for residential addresses. FedEx does not deliver to residences on Monday. Some items (noted in product listing) are not eligible for delivery to PO Boxes, APO/FPO, Alaska, or Hawaii using the Standard Shipping Method. Orders are USUALLY delivered 3 to 7 Business Days after the order is placed.

EXPEDITED SHIPPING: Expedited orders receive priority treatment and are processed before orders with Standard Shipping. These orders are shipped via USPS Priority Mail or Federal Express and are GUARANTEED* to be delivered within 2 to 5 Business Days. Both the USPS and FedEx provide Saturday delivery for residential addresses. MOST items may be shipped to PO Boxes, APO/FPO, Alaska, or Hawaii using the Expedited Shipping Method, but the delivery time may be extended. Some exclusions and restrictions may apply.

*GUARANTEE based on two business days for order processing plus USPS Priority Mail or Federal Express PUBLISHED TRANSIT TIMES from Zip Code 33411. Some exceptions may apply.

RETURNS:
All of our products come with a money back guarantee (less shipping and handling). To qualify for our money back guarantee, all items must be in NEW/UNUSED condition, and include all original packaging.

If you would like to make a return, please request a Return Authorization  via email. RETURN AUTHORIZATIONS MUST BE REQUESTED WITHIN 7 DAYS OF DELIVERY and product returns must be received by Titan WebStores, LLC within 7 days of Return Authorization Approval. Shipping charges are the responsibility of the purchaser.

DAMAGE CLAIMS:
Although we strive to provide quality packaging and minimize transport damage, there are times an item may be damaged in shipment. If this is the case, please ACCEPT the package from the carrier and report it to us IMMEDIATELY. We will work with the carrier to file a damage claim and correct the issue as soon as possible. If any of the items in your order are damaged, THE DAMAGE MUST BE REPORTED TO TITAN WEBSTORES, LLC WITHIN 3 DAYS OF DELIVERY. Titan WebStores, LLC will not honor any damage claim made more than 3 days after delivery. Thank you for your cooperation.